魔都龙凤网

Express home delivery service is not home

Original title: home delivery courier service is not home I do not know since when, courier sent home, it became a kind of "luxury" services. Recently, Chongqing, a 79-year-old accidental death caused concern when transporting 20 kilos express parcels. While on the express orders marked "delivery upstairs," wrapped but thrown downstairs. "Sign in front of people is a perennial" "Express cabinet cabinet into a walk away" "revenue became a courier to take delivery" …… express delivery companies, "home delivery" from the basic obligations when become value-added services, the sigh of friends , there are many called for "resolve delivery shrink ills" of. Express door does not lead to tragedy because of handling 20 kilos wrapped up the stairs alone, recently, Chongqing City, an old man of nearly ten days on the way down, then not wake up.

  Public information display, call recording provided by the courier, the courier said: "I’m coming, you are the cotton area ×× No, I is not here now in the trash?." The old man responded that: " I’ll be right down. "monitor screen of the display cells, express slowly returned after taking the elderly and arriving at the entrance stop means rest, after about 3 minutes, holding the old express upstairs. But when the old man’s home and found his wife, old man lying in the corner of the stairs between the 4th and 5th floors, has no breathing. It is understood that the day of delivery for the elderly watch television ad buy health care products, packages weighing up to 11 kg.

The package delivery by the Debon courier delivery method is upstairs delivery, cash on delivery.

However, as not only did not express parcels sent home about, see elderly parent to come to take the courier, the courier did not lend a helping hand.

  For this, the public relations department responded Nadu Express, said: "In practice, the courier in case customers express themselves voluntarily removed the two sides to communicate without objection to this point, this single complete delivery service, courier in this incident. in line with the company’s operating procedures.

"Many netizens questioned the response to the courier company.

Currently, the event is still waiting for the ultimate responsibility for the determination of the court ruling.

  Did not inform or not to close the door rife in the daily delivery process, many consumers do not passively accept the fact that the courier door. This is also one of the causes of this incident triggered public concern. "Our family of the person who signed all year round ‘door’." Ms. Zhao, who lives in Chaoyang District, said with resignation, almost the last two years couriers do not call, do not knock on the door, directly to the parcel on the doorstep even if the consignee receipt .

Ms. Yuan and the public within two weeks after the "double 11", the courier box door are often not informed of the block, "pushing baby carriages are not out," do not say that some fresh faces in the fridge and not in a timely manner deterioration of risk. In addition to being "the door" "fire hydrant" sign, there are fundamentally not send express floor.

Ms. Yang, who lives in Fengtai District 闵行会所推荐 of Xinfeng often receive micro nest in the morning to remind express cabinet, display package is about more than 18 hours of storage for free, and these parcels are delivered in the case of the courier has not phoned into the cabinet.

"Micro-channel package prompted the cabinet is easy to miss, once again received a reminder timeout is midnight.

"Ms. Yang said.

  Meanwhile, some couriers Even residents do not want to go upstairs downstairs delivery. Yesterday afternoon, Mr. Sun, who lives in Daxing District received sent home 50 pounds of yams, courier clearly said, "but to send," and asked him to go downstairs to pick up. "If the label is not cheap logistics stairs no problem, we spend so much money to send the courier, not just to cut the final delivery services?" 上海寻凤阁 After a few see-saw, eventually moved back home reluctantly down the stairs of the yam Mr. Sun again and again sigh.

  Express development "amount" in the loss of "quality" of the State Post Bureau data show that China’s express delivery business volume from 5.7 billion in 2012 increased to 83.5 billion in 2020, a net increase of 14 times the average annual growth of 40%.

2021, China’s express delivery business volume is expected to exceed 120 billion.

But behind the rapid growth, but it is declining quality of service.

  According to "Provisional Regulations Express" provides express delivery business enterprises should express delivery to the agreed shipping address, the recipient or the recipient specified collection of people, and inform the recipient or collection of people face to face inspection.

2019, the State Post Bureau issued a "smart box express delivery concerns service management approach" is also clear that the use of smart box express delivery express mail, the recipient should obtain consent. In reality, however, express delivery is not the phenomenon is still repeated. There are express little brother complained, the company has delivered aging assessment, for example, am transported to express outlets must be before 14:00 while supplies last, piece by piece if sent home, the hands of the express delivery simply could not finish.

But in the consumer view that such issues should express company to explore a healthier working system, rather than sacrifice the interests of users.

  "With the development of the industry, various costs are on the rise, but the courier industry, prices continue to fall, which in fact is a destructive development, the result is that consumers pay." Zhao Xiaomin Express experts believe that changes in the quality of service delivery is to a large extent related to business and destructive competition. Future courier industry needs to be upgraded in many courier safeguard mechanism, enterprise network optimization, not just the pursuit of the "quantity", but also to the pursuit of "quality." In addition, the industry also suggested that relevant departments should strengthen supervision, the case of express delivery companies are not required for compliance to increase penalties, courier service return healthy development. (Beijing Daily reporter Ma Jing) (Editor: Zhang Hua-dimensional, high Hongxia) share to allow more people to see.